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Couldn’t be happier with the customer service I have received once again at Lloyd Kia, Carlisle. The sales staff are really approachable and knowledgeable about the vehicles on offer, both new and used. The salesperson I deal with is very professional and efficient yet also very friendly. We have agreed on a collection date for my new car and I do not doubt that it will be ready when promised. Like everything at the moment things are a little different in the showroom due to Covid 19, but the experience was still enjoyable and relaxed. It was evident that the staff were all adhering to the Covid 19 safety measures. Even the main areas of the car had been protected for the test drive e.g plastic wrap around the steering wheel and seats. Basically, if it could be safely covered, it was. I even spotted the car keys being taken off and cleaned as soon as I handed them back! I can’t wait to pick up my Kia next week and when it’s time to change the car again I will be going straight back to Lloyd Kia.

Rachael Osliff - Lloyd Carlisle Kia

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